About Us Open 24 hours a day all year. Troutcatchers (Trading as Nene Valley Angling Ltd. Companies House registration number 7699630) offer in excess of 9,000 fly fishing products.
A few facts about troutcatchers
- Established 2002
- Each year circa 22,000 packages are dispatched from our Warehouse.
- Over 9,000 Fly Fishing Products are on offer.
- We Ship Worldwide.
- Each day almost 1,000 people visit the Troutcatcher website
Troutcatchers will set up a Free Log in service after your first order, or upon request. We collect your data from your order, set up a log in name & password and email you this information.
Use this for any future purchases; this will save you time not having to retype your personal details etc. Plus you will receive exclusive discounts / offers etc. If you wish not to have this benefit or want to unsubscribe please contact us. |
Making A Purchase All prices are in Pounds Sterling and include UK Vat (where applicable).
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
Free gifts & Special offers are subject to availability and are only available at the time of making your order.
We accept PayPal or Credit / Debit card payments (web or phone). Postal Orders,Personal Cheques (UK only). Cheques (Payable to troutcatchers) will wait until being cleared before goods are dispatched.
If shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Worldwide Shipping, please note; we cannot label items to overseas as gifts since this breaches Customs & Excise Law. If you require additional postal insurance, please email us. Also be aware that overseas taxes may be payable, contact local customs for more information. You are responsible for item(s) entering your delivery country, any item imported that are confiscated it is the customer responsibility. Relevant customs paperwork will be completed. All our goods will be marked as Sporting Equipment. |
Shipping And Handling Delivery is charged at the published rate for most global addresses. Orders for heavy items delivered outside the U.K may be cancelled and refunded due to high postage costs. We recommend customers outside the U.K. contact us prior to placing your order if it is to contain heavy items such as Waders, Food Smokers, and Float Tubes etc. so we are able to arrange payment via email or telephone at the risk of the card holder.
We always obtain proof of dispatch, signed courier / royal mail signature. Item(s) supplied direct from suppliers, similar scheme exists. In the unlikely event that your product is lost or damaged in transit please contact us in email / writing. In the case of damaged goods please retain the product and contact us within 48 hours of receipt for instructions. Missing orders will not be replaced within 30 days of dispatch, due to the courier / royal mail regulations.
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Delivery Schedule Orders received are normally dispatched with 1 working day (Orders before Midday are usually dispatched sameday) providing we have the item(s) in stock otherwise deliveries will normally be made within 28 days subject to availability from our suppliers.
If it is critical that you have to receive stock by a certain date please contact us to avoid any disappointment (use the Contact Us Link above or 0845 1990238). Average response times to email 1 to 2 hours (Office Opening times 9am to 4pm Monday to Friday GMT). During busy times we will respond no later than 24 hours to emails, phone may have answer phone at busy times, please leave a message and we will call you back with in our service times.
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Back Orders Troutcatchers do our best to maintain supplies at all times, inevitably there are delays with manufactured goods and shortages on some raw materials (particularly game and wildfowl feathers when out of season)
If out of stock, and so are our suppliers we will unless advised:
- Dispatch your order of all item(s) in stock. When we are replenished of outstanding item(s), we will dispatch first class at our cost (UK only).
- External to UK - Refunds for any items that we cannot supply with in 7 days.
- After 28 days, if item(s) are still outstanding then we will contact you to establish if you wish to continue to back order up to 6 months: Or, offer refund of outstanding item(s): Or find an alternative product.
- After 6 months we will refund of any backordered items not sent.
- On rare occasions, items may be replaced for an item from a different manufacturer if a better quality item is sourced. We will notify on any such occasion. |
Tax Charges Troutcatchers VAT Registered Number GB104057262
Contact us if you require a full VAT receipt.
EU Overseas - Please send proof of your vat registration before VAT can be deducted.. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee Purchases are covered under the Distance Selling Regulations, which give consumer buyers the right to cancel the purchase within seven working days after the day they receive the item.
In addition, we guarantee your satisfaction. All of our products come with a 28 day no quibble guarantee.
Any exchanges may incur an additional postal charge unless troutcatchers are at fault.
Credit card payments are processed through PAYPAL and Actinic Payments. These processes mean we can remit any monies to you instantly. As per the returns policy should you not be satisfied with any purchase simply return the item unused (resalable) and once they are received any monies owed will be transferred. If however you would like to amend an order simply contact Troutcatchers, any difference in money will be returned electronically and the rest of the order will be posted. |
Reaching Us If you need to reach us, please email us using the link on the store page (this is the quickest & recommended), alternatively, you can email direct info@troutcatchers.co.uk or call on 08451990238 [Monday to Friday 9am to 4pm GMT - answer phone on outside these hours or at busy times - please leave clear / relevant message] or write to us at Troutcatchers, 8 Lakeside, Irthlingborough, Northamptonshire. NN9 5SW
We will endeavor to contact you with-in 1 working day of any email / message. |
Privacy Policy We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. After purchase your details will be logged for future purchase. A password & a log in name will be sent up to 28 days after purchase. If you would prefer not to have this benefit please contact us. You can opt out of this service at any time.
Troutcatchers do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We want you to buy with confidence any time you purchase products on the troutcatcher.co.uk website. If you wish to return any item to Troutcatchers, please email us for a return authorisation number. This must be done with-in 14 days of dispatch. (If short delivery must be notified with-in 24 hours).
To improve customer service it would be helpful to understand why you wish to return your item. The item must be sent as original, in same packaging. We will need your invoice number, plus date of order. You are responsible for making sure the item(s) are returned, expensive items we recommend using either a recorded or tracking service.
Troutcatchers will pay the cost of return delivery if your return is due to a Troutcatcher error. Otherwise, we'll deduct any postage costs from the amount of your refund. If you are returning the item for a refund to your original payment method, you'll receive your refund 2 to 3 business days after your return is received by troutcatchers. Please note, this does not include your bank's processing time.
Note, Special Items, Ordered Incorrectly, Returned without Due Course; at the discretion of the company management, there may be a 10% re-stocking charge (plus any relevant delivery charges) (Items must be returned packaged and as new)
If clothing returned as incorrect size, and new size requested, a second delivery charge may be requested before dispatch.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at: http://www.legislation.gov.uk/uksi/2000/2334/contents/madetarget="_blank" |
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