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United Kingdom Shipping
European Union Shipping
Worldwide Shipping
FAQ
Christmas Post 2025
United Kingdom Troutcatcher Shipping Costs & Information
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2nd Class Standard Mail
Small Orders (Max 750gram 35 x 25 x 2.5cm) Example: Flies, Small Fly Tying Items, Tackle Items, etc. |
1st Class Standard Mail
Small Orders (Max 750gram
35 x 25 x 2.5cm)
Example: Flies, Small Fly Tying Items, Tackle Items, etc.
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1st Class Standard Mail
Large Orders (Max 2kg
61 x 46 x 46cm)
Example: Large Fly Tying Items, Tackle, Clothing, Fly Line, etc.
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Royal Mail Next Working Day
(Max 2kg
61 x 46 x 46cm)
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Courier
Orders (Pack +61cm or/and +2kg) Example: Waders, Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices.
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Courier Orders +5kg Example: 3 Pairs of Waders |
FREE STANDARD POST OPTION | |
| UK Mainland (Standard Delivery) | £3.29 | £3.99 | £4.79 | £9.99 | £4.99 | £4.99 |
FREE on Orders
+£79
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| Highlands / Islands / N. Ireland | £3.29 | £3.99 | £4.79 | £9.99 | £14.99 | £19.99 | FREE on Orders +£79 & Under 2kg & Less than 61cm |
| Channel Islands (VAT Inclusive) | £3.29 | £3.99 | £4.79 | £9.99 | £14.99 | £19.99 | FREE on Orders +£79 & Under 2kg & Less than 61cm |
Standard Options - Delivery Information
Standard delivery is via Royal Mail – choose 1st Class or budget 2nd Class for small parcels. Large parcels are sent 1st Class as standard.
- Delivery Times vary by location and cannot be guaranteed. As a guide:
- 1st Class: 1–3 working days from dispatch
- 2nd Class: 3–5 working days from dispatch
- Need it urgently? Choose the Guaranteed Next Working Day option.
- We reserve the right to upgrade your delivery to a courier. Let us know at checkout if you prefer not to use this option.
- Standard tracking is limited – only updated on delivery or if a card is left. For full tracking, select Next Working Day or Courier delivery.
Royal Mail Next Working Day Option - Delivery Information
- Order by 11am for next day service.
- Tracking - Full Royal Mail tracking available, we will also set up phone / text alerts if available.
- If ordering last working day of week, delivery first working day of following week.
- Remote postcodes this service is not available HS - PA60 - PA75 - PA78 - KW16-17 - PH30 - PH41-44 Please contact us for options.
- Signed for service, packs cannot be left in a safe place.
- Option available for immediate in stock items, not available for items marked Central Warehouse / Special Order.
- Available only if pack under 2kg & less than 61cm in length - If this option chosen and these parameters exceeded, will upgrade to a Courier Service, though extreme post codes will not be covered, contact us for further information.
- Note: When very busy, this option may be temporarily turned off.
Courier Service (Large Packs +2kg)
- Large packs+2kg &/or +61cm in length.
- Available to GB Mainland, normally 1 - 2 working day service.
- Tracking - Most Couriers record when it enters the system at pick up point - Records movement through courier logistical process, through to delivery.
- Normal Standard Couriers, Fedex / UPS / Royal Mail Parcel Service (If a prefered courier required, please contact us for quote)
- Remote postcodes (Parcel Force / Hermes) - AB - PH - FK - HS - IV - KW - PA - PH - ZE - GY - JE - BT - IM, normally 3 - 5 working day service (Quicker may be available for extra charge - Contact us for information).
- Signed for service, packs being asked to be left in a safe place will be at discretion of courier, customer responsibility.
- Please note, this is not a guaranteed next day service. Depends on parameters, e.g. time of order, stock availability, delivery address etc. Contact us for more information.
Courier Standard Service (Small Packs less than 2kg)
- Small packs under 2kg
- Alternate to Royal Mail - Price fluctuates dependant on weight/address etc. Displayed as you go through checkout.
- Available to GB Mainland, normally 1 - 2 working day service.
- Tracking - Most Couriers record when it enters the system at pick up point - Records movement through courier logistical process, through to delivery.
- Normal Standard Couriers, Fedex / UPS / Royal Mail Parcel Service (If a preferred courier required, please contact us for quote)
- Remote postcodes (Parcel Force / Hermes) - AB - PH - FK - HS - IV - KW - PA - PH - ZE - GY - JE - BT - IM, normally 3 - 5 working day service (Quicker may be available for extra charge - Contact us for information).
- Signed for service, packs being asked to be left in a safe place will be at discretion of courier, customer responsibility.
- Please note, this is not a guranteed next day service. Depends on parameters, e.g. time of order, stock availability, delivery address etc. Contact us for more information.
FAQs – UK Shipping
- Delivery Options: Not all choices may show up at checkout – it depends on the size, weight, and where your order’s going.
- Leave with Neighbour / Safe Place : If you'd like your parcel left with a neighbour or in a safe place, please provide clear instructions at checkout. Note: this is at your own risk – Troutcatchers cannot accept responsibility for lost or missing items.
- Saturday Delivery: Need your order delivered on a Saturday? No problem – just get in touch before 10am Friday with your address and what you need, and we’ll sort a quote for you.
- Prices: All our delivery prices include VAT – no hidden extras.
- Dispatch Time: We aim to send out all in-stock orders by the next working day (Monday to Friday).
- Busy Times: At peak times (like spring, Christmas, bank holidays, or Mondays), dispatch might take a bit longer – we’ll always do our best to keep things moving quickly.
- Order Confirmation: You’ll get an email when your order’s been sent. (Double-check your email when ordering – and if you haven’t heard from us within 24 hours, check your spam folder just in case!)
- Need It by a Certain Date? If timing’s important, drop us a message – we’ll check stock and recommend the best delivery option.
- Unforeseen Delays: Sometimes things happen that are out of our hands (like courier delays or bad weather). If that’s the case, we’ll do everything we can, but we can’t be held responsible for delays caused by third parties.
- Full terms & conditions
European Union Shipping Costs & Information
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Royal Mail
Orders up to 2Kg (Items under 61cm) Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc.
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Courier Orders +2kg (Items +61cm) Example: Waders, Large Tackle Items - Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices. |
Courier Orders +5kg Example: 2 Pairs of Waders |
FREE STANDARD POST OPTION | |
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Republic of
Ireland
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£9.99 ex VAT | £19.99 ex VAT | Contact Us | FREE on Orders +£79 & under 2kg & 61cm |
| European Union Continent & Cyprus | £9.99 ex VAT | Contact Us | Contact Us | FREE on Orders +£750 & under 2kg & 61cm |
Troutatcher Deliveries to the EU: Customs, Tax & Import Information
As of 1st January 2021, the European Union (EU) implemented new VAT and customs regulations affecting goods imported from non-EU countries, including the United Kingdom. These changes impact orders placed with Troutcatchers UK.
VAT and Pricing
- UK VAT Exclusion: Orders from Troutcatchers UK are processed excluding the 20% UK VAT (All prices displayed with the exception of Books which are non-vatable will be deducted by 20%). The final price is calculated at checkout after applying your shipping and billing address.
Additional Charges Upon Import
When your order arrives in the EU, it may incur the following charges:
- Local VAT: All goods imported into the EU are subject to VAT, regardless of their value.
- Import Duties: Goods valued over €150 may be subject to import duties.
- Handling Fees: Couriers may charge a handling fee for processing and delivering your order. This fee varies depending on the courier's policies.
Calculating Order Value
The EU determines the total order value as the sum of:
- The cost of the item(s) purchased.
- Any fees charged by the courier company.
This total is converted from GBP to EUR using the exchange rate defined by the EU customs clearance house. Based on this, your import VAT and duties are calculated.
Payment of Fees
- Notification: The courier handling your shipment will notify you of any VAT, import duties, or handling fees due. This notification may be sent via email, text message, or phone call.
- Payment Methods: Payment can often be made online through a secure payment portal provided by the courier. Some couriers allow payment upon delivery, depending on their policies.
- Delivery Release: The courier will not release the package until all outstanding fees are paid. Delays can occur if payment is not made promptly.
Returns and Responsibilities
- Returns: Before returning any items, please contact Troutcatchers UK for guidance on the necessary customs paperwork to prevent additional charges.
- Customer Responsibility: Any fees resulting from unpaid duties or failed deliveries (including courier charges, admin fees, and taxes) are the customer’s responsibility. If you do not wish to pay the charges and the consignment is returned, all return charges will also be passed on to the purchaser.
Important Considerations
Information Accuracy: Troutcatchers UK provides this information as guidance and does not take responsibility for any changes or charges that may occur. For the most accurate and up-to-date details, please contact your local EU customs office before ordering.
EU Further Information.
If you have any questions or concerns, feel free to contact us before placing your order.
EU Further Information.
If you have any questions or concerns, feel free to contact us before placing your order.
EU Shipping - Further Information
- Orders will be sent via tracked Royal Mail, If pack +2kg or +61cm will be sent via courier.
- You will be sent tracking information to follow your order at time of dispatch.
- Delivery times vary depending on where the goods are being sent, we cannot guarantee delivery time; rough guide for EU 4 - 10 working days - If a more urgent timed service is required, please contact us to quote.
- Note delivery times are dependant on your local EU customs clearance house.
- Overseas Orders must be delivered to cardholders address.
- Returns - Please contact us before any returns, we will need to advise on customs paperwork.
EU Supplements
- We make every effort to give an accurate postage charge (as per the above table), however with an almost infiniate set of parameters (size / weight / address) it is impossible to be 100% therefore we reserve the right to request a supplement postage charge if required.
- We will contact you if applicable before dispatch to confirm if a supplement is required.
- If after contact you wish to cancel order, we will refund in full.
Worldwide Shipping Costs & Information
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Royal Mail
Orders up to 2Kg (Items under 61cm) (Order +£20)
Example: Fly Tying Items, Small Tackle Items, Clothing, Fly Boxes, etc. |
Courier Orders +2kg (Items +61cm) Example: Waders, Large Tackle Items - Rods, Lg Bags, Float Tube, most Nets, Pedestal Vices. |
Courier Orders +5kg Example: 2 Pairs of Waders |
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International
(Excluding European Union)
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£19.99 ex VAT | Contact Us | Contact Us |
International Shipping - Further Information
- Orders will be sent via tracked Royal Mail, If pack +2kg or +61cm will be sent via courier.
- You will be sent tracking information to follow your order at time of dispatch.
- Delivery times vary depending on where the goods are being sent, we cannot guarantee delivery time; rough guide 5 - 14 working days - If a more urgent timed service is required, please contact us to quote.
- Note delivery times are dependant on your local Customs clearance house.
- Overseas Orders must be delivered to cardholders address.
- Returns - Please contact us before any returns, we will need to advise on customs papaerwork.
- Full terms & condtions
International Supplements
- We make every effort to give an accurate postage charge (as per the above table), however with an almost infiniate set of parameters (size / weight / address) it is impossible to be 100% therefore we reserve the right to request a supplement postage charge if required.
- We will contact you if applicable before dispatch to confirm if a supplement is required.
- If after contact you wish to cancel order, we will refund in full.
Worldwide Import DUTIES & TAX RULES Purchases outside UK (Now includes EU)
- If buying goods from outside the UK, you may have to pay import duties and taxes.
- However the price you pay for your purchases will reduce by 20% (excluding books which are zero rated) at point of sale.
- Example: Advertised Item price £10.00 - You will be charged £8.30 the £1.70 VAT is removed.
- Please contact your government authorities if in doubt what these import duties & taxes are and payment processes (this now also applies to EU Countries from 1st January 2021)
- You are responsible for these charges including any courier admin fees.
- Returns - Please contact us before sending anything back as we will need to advise you on customs paperwork to prevent any further charges.
While we've included basic information, it's only intended as a guide and is by no means exhaustive. For more information, please check your local tax and customs regulations.
Frequently Asked Questions
Returns Policy – Shop with Confidence
At troutcatcher.co.uk, we want you to shop with complete confidence. If you need to return an item, please email us to request a Return Authorisation Number before sending anything back. To ensure the process is as smooth and efficient as possible, please follow the guidelines below:
At troutcatcher.co.uk, we want you to shop with complete confidence. If you need to return an item, please email us to request a Return Authorisation Number before sending anything back. To ensure the process is as smooth and efficient as possible, please follow the guidelines below:
- Returns must be completed within 30 days of receipt (from the dispatch date).
- Shortages or damaged items must be reported within 24 hours of delivery so that we can file a claim with the relevant courier.
- To help us improve our service, we kindly ask you to let us know the reason for your return.
- All items must be returned in new, unused condition, with all original packaging and labels still attached.
- You are responsible for ensuring the safe return of the item(s). We strongly recommend using a recorded or tracked postal service.
- Troutcatchers will cover the return delivery costs only if the return is due to an error on our part or a manufacturer fault, provided you have contacted us in advance and received a Return Authorisation Number.
- Postage refunds will be limited to the original delivery charge. If your return will incur higher postage costs, please contact us for authorisation before returning the item.
- Manufacturer or Troutcatchers fault: While we sympathise with any manufacturing defects, please note that we do not accept claims for consequential loss under our warranty terms.
- Refunds will be issued to your original payment method within 2 to 3 business days of receiving and inspecting the returned goods.
Please note, this refund timeframe does not include any additional processing time required by your bank. - If you wish to exchange an item, an additional postage charge will apply.
- All returned items must be unused – this includes clothing, footwear, and other wearables.
- If you received free postage on your original order and are returning it for a refund, a deduction of £8.00 (UK orders) or the actual shipping cost (for overseas orders) will be applied to your refund to cover the original delivery cost.
- International returns must be clearly marked as "Goods Being Returned to Country of Origin" on any required customs declaration. Please check with your local customs authority for guidance.
- Troutcatchers reserves the right to refuse any international return that incurs customs charges. If customs, duties, or import taxes are applied, these costs will be deducted from your refund, along with a £25 administration fee.
Are there any customs restrictions?
- Please check with your local customs house for any restrictions on - Feathers / Furs / Animal Skins / Liquids.
- Troutcatchers are not responsible for any customs or territorial regulations within the buyer's country.
- The purchaser is fully responsible to ensure that goods, before purchase, are permitted.
- Different countries have different regulations, if in doubt please check.
- Troutcatchers cannot be liable for duties or losses, nor will any of our shipping companies if goods are confiscated by custom authorities due to local regulations and laws in the buyer's jurisdiction.
- All overseas items will be shipped Standard International Packaging, unless previously advised.
- We cannot label items to overseas as gifts since this will breach Customs & Excise Law.
- Customs CU22 paperwork will be marked as 'Sporting Goods' unless value of order in excess of £270 or 2kg where CU23 paperwork must be completed with breakdown of goods supplied.
Do we sell any dangerous Goods that can not be sent overseas (Including non-mainland UK)?
- Troutcatchers adheres to the air transportation regulations outlined by the International Air Transportation (IATA) and to the road regulations outlined by the UN ADR and do not accept Dangerous Goods in its system.
- If you have any concerns or are unsure of anything that we have listed please do not hesitate to contact / email troutcatchers where we will be able to assist you further.
- Prohibited Items that we list that may affect overseas delivery include; Self-Inflating Life Jackets, Knives, Aerosols.
Is troutcatchers registered for VAT?
- Troutcatchers VAT Registered Number GB104057262
- All prices displayed are inclusive of UK VAT at 20% (Books are Zero Rated)
- All UK delivery destinations will be charged VAT
- Outside UK (Now includes EU) (Includes Channel Islands) - Shopping basket will auto adjust to exclude VAT when you progress through the checkout process.
- You may have to pay import tax/charges in your own Country - please contact relevant authorities if in doubt.
Do you post to BFPO Addresses?
- Yes! Using Royal Mail - for packages under 2kg and less than 61cm - If in doubt please contact us
- Note - with BFPO mail we are unable to guarantee delivery time.
- Don’t write the destination country on the BFPO address.
Further information external Links
What else do I need to know?
- Troutcatchers endeavour to ship 'In Stock' orders by the following working day (working day Monday to Friday).
- Please note - exceptionally busy times, e.g. Spring, Christmas, Bank Holidays, first day after weekend, there could be a delay with dispatch dependant on volume of orders.
- You will receive an email confirming when your order is physically dispatched.
- Troutcatchers stock the majority of listed items for immediate dispatch, however Special items will be ordered upon payment, these items are marked.
- If you require more items than we physically have available, we can normally replenish up to 5 working days from your order confirmation (UK suppliers), please contact us with your requirements.
- If it is critical that you require item(s) by a certain date, please contact us so we can confirm availability and suggest postage options.
- Delivery times vary depending on where the goods are being sent to and the type of service that has been selected, we cannot guarantee delivery times unless this option is available and purchased.
- Force Majeure. Troutcatchers will not be liable for performance delays nor for non-performance due to causes beyond its reasonable control.
What are your full terms & conditions?
Troutcatchers Last UK Christmas Post Dates
- Thursday 18th December 2025 - Royal Mail 2nd Class
- Friday 19th December 2025 - Royal Mail 1st Class
- Tuesday 23rd December 2025 - Royal Mail Special Delivery Guaranteed
- Courier Services (mainland UK excludes Highlands / Islands / Northern Ireland) - Tuesday 23rd December 2025
Troutcatchers BFPO (British Forces Post Office) Christmas Posting Dates 2025
- UK → Static / Firm Base (PJOBs - Permanent Joint Operating Bases) - Monday 24 November 2025 - Expected to reach BFPO by around 3 December.
- UK → Operations / HM Ships - Monday 17 November 2025 - Expected to reach BFPO by around 24 November.
- BFPO → UK (All locations, including HM Ships) - Wednesday 17 December 2025 - Recommended latest date for Christmas delivery.
Further Information
- Always double check BFPO addresses.
- Remember: Posting early is the best way to make sure your Christmas mail arrives in time for the big day — even Santa appreciates a good head start!
Troutcatchers Last International Christmas Post Dates
- December 13th: Australia, New Zealand, South & Central America, Caribbean, Africa, Middle East, Asia, Far East (except Japan)
- December 10th: USA, Canada, Japan, and Eastern Europe
- December 19th: Western Europe
Further Information
- Royal Mail recommends posting international items as early as possible to avoid disappointment and suggests checking your country-specific guide for the most accurate information.
- The dates provided are for Royal Mail's standard services. Other services may have different deadline.
- Sending gifts or goods to the USA, please note, that recent changes to customs procedures may affect delivery times.
- If your Country is not listed, please contact us so we can give you an update.
Top Tips to help Santa and his elves
- Allow plenty of time for posting. Please order items and gifts for Christmas as early as possible, particularly for International deliveries.
- Troutcatchers cannot be held responsible for any hold ups - The above are to be used as a guide only.
- Use the Guranteed next day options (UK) or if offered choose the courier option - especially if near cut off times.
- Special Christmas Fedex deal from only £5.99
- Any questions, or bespoke services required please contact us here.
