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0845 1990238
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Troutcatcher Privacy Policy - Your personal data is in safe hands with troutcatchers. We use your personal data to help us provide a great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely. We do respect your privacy and work hard to ensure we meet strict privacy laws. We don’t sell your personal data to third parties. 

We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. (other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party).

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Troutcatcher Privacy Policy & GDPR You may have seen GDPR hitting the headlines, or perhaps organisations have already contacted you about it? .

Whats Changing? EU data privacy law - Thanks to technological advances the amount of personal data being generated is rapidly increasing – every time you shop online, use your favourite app or ‘like’ a photo on Facebook you generate data – which is why the law needs updating to better protect people. As part of the General Data Protection Regulation (GDPR) all companies have to review how they manage all personal data – from customer email addresses to employee details – and ensure they are GDPR-ready by 25th May 2018.

More control over your personal data - GDPR is all about giving you more control on how your personal data is used. You’ll have greater visibility and control over the personal data organisations hold about you. This means you can have greater confidence that information about you is accurate, up-to-date and properly managed.

Choose who contacts you, and how - Over the coming months you’ll probably notice a lot of organisations asking for your consent so they can contact you about offers, products or services they think you’ll find useful or interesting. To comply with GDPR, these requests need to be really clear and straightforward. You get to choose who contacts you and how, for example by email, social media or phone.

Change your mind at any time - If you give an organisation permission to contact you, it doesn’t mean you can’t change your mind in the future. Under the new rules, it should be easier to update your preferences on what you want to receive and how.

How? Just change permissions in your account by logging on, or / and un-subscribing to Newsletters when they come through.

Data will be better protected - GDPR also aims to make sure that all organisations holding personal data have the right processes in place to protect it. Organisations who put customer data at risk will face hefty penalties.

Reaching Us If you need to reach us, please email us using the link on the store page (this is the quickest & recommended), alternatively, you can email direct info@troutcatchers.co.uk or call on 08451990238 [Monday to Friday 9am to 4pm GMT - answer phone on outside these hours or at busy times - please leave clear / relevant message] or write to us at Troutcatchers, 8 Lakeside, Irthlingborough, Northamptonshire. NN9 5SW
We will endeavor to contact you with-in 1 working day of any email / message.