TROUTCATCHER Return Policy
Returns Policy – Shop with Confidence
At troutcatcher.co.uk, we want you to shop with complete confidence. If you need to return an item, please email us to request a Return Authorisation Number (RAN) before sending anything back. To ensure the process is as smooth and efficient as possible, please follow the guidelines below:
To ensure everything runs smoothly, please note the following:
Standard Returns
Returns must be received by us within 30 days of receipt (calculated from the dispatch date). Unfortunately, we are unable to accept returns outside this timeframe.- Shortages or damaged items must be reported within 24 hours of delivery so that we can raise a claim with the relevant courier.
- We kindly ask that you let us know the reason for your return to help us improve our service.
- All items must be returned in new, unused condition, with original packaging, tags and labels intact.
- You are responsible for ensuring safe return of the item(s). We strongly recommend using a tracked or recorded postal service.
- Troutcatchers will cover return postage costs only where the return is due to our error or a confirmed manufacturer fault, and only where prior contact has been made and a Return Authorisation Number issued.
- Any refund of postage will be limited to the original delivery charge paid. If higher return postage costs are anticipated, please contact us for approval before returning the item.
- Refunds are processed within 2–3 working days of receiving and inspecting the goods. Please allow additional time for your bank or card provider to complete their processing.
- Exchanges are welcome; however, an additional postage charge will apply.
- If your original order qualified for free UK delivery and you return it for a refund, £8.00 (UK) or the actual outbound shipping cost (overseas orders) will be deducted to cover the original delivery cost.
International Returns - In addition:
- International returns must be clearly marked as “Goods Being Returned to Country of Origin” on customs documentation.
- Any customs duties, import taxes or clearance charges incurred will be deducted from the refund, along with a £25 administration fee.
- We reserve the right to refuse international returns that incur customs charges.
Faulty Goods & Warranty
- If you believe an item is faulty, please contact us before returning it so we can advise you on the correct procedure.
- All items are supplied with a 12-month warranty (excluding commercial use).
- Proper care and maintenance must have been followed; failure to do so may result in the claim being declined.
- A valid receipt or proof of purchase must be enclosed with any warranty return.
- For hygiene and safety reasons, returned items must be clean and dry. We cannot process items that are dirty or wet, and these will be returned at your cost.
Waders & Footwear
- Warranty does not cover punctures, accidental damage, fair wear and tear, or seam damage caused by incorrect sizing. Snowbee warranties exclude commercial use.
Fly Lines
- Proper line maintenance must have been followed (see our Fly Line Care & Information page). The manufacturer’s decision is final in all cases.
We do not accept claims for consequential loss under warranty terms.
FAULTY GOODS - If an item is found to be faulty or damaged, please notify us before returning so we can advise you further. Please contact us - 01933388281
In order to comply with health and safety regulations, any faulty items being returned for assessment must be in a clean and dry condition, free from mud and dirt etc. We regret we are unable to process items that do not meet this criteria and such items will be returned to you at your cost.
In some cases manufacturer / supplier may need to see item(s) before repair / replacement can be agreed.
Note, Special Items, Ordered Incorrectly, Returned without Due Course; at the discretion of the company management, there may be a 10% re-stocking charge (plus any relevant delivery charges) (Items must be returned packaged and as new)
