TROUTCATCHER Return Policy

We want you to buy with confidence any time you purchase products on the troutcatcher.co.uk website.

If you wish to return any item to Troutcatchers, email / contact us for a return authorisation number.

Please make sure following is complied with to make the process as efficient for you as possible.

• All returns must be completed with-in 28 days of receipt from dispatch date.

• If short / damaged delivery must be notified with-in 24 hours so we can claim against relevant courier
• To improve customer service it would be helpful to understand why you wish to return your item.
• All items must be returned as new and with all packaging / labels still attached.
• You are responsible for making sure the item(s) are returned, we recommend using either a recorded or tracking service.
• Troutcatchers will pay the cost of return delivery if due to a Troutcatcher / manufacturer error.
• Post refund will be maximum of sending post charge. If amount is more, please contact us before posting for authorisation.
• Manufacturer / Troutcatcher defect / error. Whilst troutcatchers sympathise with any manufacturing defect, we will not enter into any claim for consequential loss as part of our warranty terms.
• Refunds processed to your original payment method, 2 to 3 business days after inspecting goods.
• Refund time does not include your bank's processing time.
• If you wish to exchange a product, a further postal charge will apply.
• Item must be free of any usage including clothing / footwear etc.
• If returning for a refund and free post was awarded at sale, a deduction of £8.00 (UK - Overseas at actual postage cost) will be taken from the refund to cover original post.
• Returns outside UK need to be marked “Goods Being Returned To Country Of Origin” this information needs to be entered onto any customs declaration required (Please check your local customs for best advice). Troutcatchers has the right to refuse any returned parcel that has attracted customs charges or if customs / duties / tax charges for re-importing are incurred, these will be deducted from refund plus an administration charge (£25).

FAULTY GOODS - If an item is found to be faulty or damaged, please notify us before returning so we can advise you further. Please contact us - 08451990238

In order to comply with health and safety regulations, any faulty items being returned for assessment must be in a clean and dry condition, free from mud and dirt etc. We regret we are unable to process items that do not meet this criteria and such items will be returned to you at your cost.

In some cases manufacturer / supplier may need to see item(s) before repair / replacement can be agreed.

Note, Special Items, Ordered Incorrectly, Returned without Due Course; at the discretion of the company management, there may be a 10% re-stocking charge (plus any relevant delivery charges) (Items must be returned packaged and as new)

More information please contact us.